Although the hosting service supplied by the different companies appears identical, each provider has their own platform with its own modifications and ways to accomplish given things. This is the reason why, an immense knowledge base would be astonishingly helpful both for persons with little or no prior experience and for technically experienced users who will ultimately learn how specific operations are done, but will lose precious time in the process. The purpose of such a knowledge base is to help make the service fast and easy to use, saving users loads of time and effort. The outcome is more content customers, since they can quickly find the info they need, and a whole lot less work for the help desk staff members, because usually the majority of the questions and problems that customers have are already enumerated in the knowledge base. Provided that the articles themselves are well-written and encompass more topics, you’ll be able to find out more not only about your own account, but also about the hosting service in general.

Extensive Online Documentation in Cloud Hosting

If you have ordered your first cloud hosting package from our company or have migrated your website over to us, you’ll get familiar with our platform and our in-house created Hepsia Control Panel very quickly thanks to the fact that we have prepared a thorough web-based knowledge base where you can find all the information that you may ever need – both general info about the web hosting service as a whole and more concrete info about the different functions that you can use and the challenges that you can encounter. The articles themselves are available in two locations. The whole article archive is accessible via the Help section of the Control Panel. You can access articles that are dedicated to the different functions in each Control Panel section too. You can find out how to accomplish virtually everything, from creating an .htaccess file to managing a mailing list, and all the articles include elaborate guides, so you’ll never get disoriented due to an ambiguous text. Needless to say, in case you stumble upon a more specific obstacle and you cannot find anything about it in our knowledge base, you can get in touch with our tech support staff representatives 24-7-365.

Extensive Online Documentation in Semi-dedicated Hosting

Our company’s semi-dedicated servers offer an extensive article archive where you can find any information that you may require about our web hosting services or about the Hepsia hosting Control Panel that we are using. We have prepared it based on the feedback that we have obtained from our clients over the years and, hence, our articles touch upon specific problems that you could encounter and present the very best means of repairing them, for instance getting an HTTP 500 error message or not being able to send e-mail messages from your computer even though you have the correct SMTP settings. The articles are available in each Control Panel section and you can examine them at any given moment. They can help you enhance your knowledge not only about our services, but also about the hosting service in general, as they include exhaustive guidelines and general info such as what file permissions or cron jobs are.