There are a number of ways in which you can touch base with the hosting company whose services you are using, but the one that you will invariably find irrespective of which company you pick is a ticketing system. It is the easiest correspondence channel for a number of reasons. In case no support staff member is available at the moment and they are all occupied, a phone call may not be replied to, but a ticket will invariably hit home. In addition, you can copy & paste extensive pieces of info without worrying about typos, and in case a specific problem requires more time to be resolved or a number of replies must be exchanged, all the information will be in one and the same place, so each party can always see the comments provided by the other one. The downside of using tickets to touch base with your web hosting provider is that they are usually separate from the hosting platform, which suggests that if you need to provide information or to adhere to directions, you’ll have to use at least two different accounts and this number could rise in case you’d like to administer a couple of domain names. Moreover, many web hosting companies reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting around for a reply.

Integrated Ticketing System in Cloud Hosting

In contrast with what you may find with numerous other hosting companies, the support ticket system that we use with our Linux cloud packages is an indivisible part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You will not need to remember different user names and passwords, since you’ll be able to manage both your tickets and the hosting account itself from one single location. So, in case you’ve got a query or chance upon a challenge, you can touch base with our help desk staff members instantly. Our ticketing system includes a smart search mechanism. This means that even if you’ve sent a huge number of tickets over the years, you will be able to find the one that you need without any difficulties. On top of that, you can check knowledge base tips for dealing with commonly met difficulties.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we’re using is built into the Hepsia Control Panel, which we’ve developed for our semi-dedicated hosting, which implies that you will not need a separate support platform to touch base with our support team – you can do it on the spot if you experience a challenge. Submitting a new ticket takes several mouse clicks and tracking down an older one is just as easy. With our smart search box, you can quickly find any ticket that you’ve already opened. You can post a ticket whenever you wish as our help desk support team representatives are at your service night and day and respond in no more than sixty minutes, although it seldom takes that much to receive help. With Hepsia, you’ll have everything in a single place and you can forget about signing in and out of two or more platforms to solve a simple problem.