Integrated Ticketing System in Cloud Hosting
In contrast with what you may find with numerous other hosting companies, the support ticket system that we use with our Linux cloud packages is an indivisible part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You will not need to remember different user names and passwords, since you’ll be able to manage both your tickets and the hosting account itself from one single location. So, in case you’ve got a query or chance upon a challenge, you can touch base with our help desk staff members instantly. Our ticketing system includes a smart search mechanism. This means that even if you’ve sent a huge number of tickets over the years, you will be able to find the one that you need without any difficulties. On top of that, you can check knowledge base tips for dealing with commonly met difficulties.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we’re using is built into the Hepsia Control Panel, which we’ve developed for our semi-dedicated hosting, which implies that you will not need a separate support platform to touch base with our support team – you can do it on the spot if you experience a challenge. Submitting a new ticket takes several mouse clicks and tracking down an older one is just as easy. With our smart search box, you can quickly find any ticket that you’ve already opened. You can post a ticket whenever you wish as our help desk support team representatives are at your service night and day and respond in no more than sixty minutes, although it seldom takes that much to receive help. With Hepsia, you’ll have everything in a single place and you can forget about signing in and out of two or more platforms to solve a simple problem.