One-Hour Response Guarantee in Cloud Hosting
Our guaranteed max response time for any helpdesk ticket that you open or any e-mail that you write is only sixty minutes, even if you contact us during weekends and legal holidays. Regardless of the essence of your issue or question, we’ll help you out momentarily and will provide you with the required info to solve any problem with your websites. The actual reply time normally does not surpass fifteen-twenty minutes, which is the reason why you can just forget about waiting around for hours and hours to get a problem resolved or what is even worse – waiting a whole day only to obtain a response that more info is necessary while nothing’s solved. We’ll offer you assistance in a timely fashion merely because we understand just how invaluable time can be in the dynamic electronic era. The 1-hour reply time guarantee is valid for any technical or billing enquiry that you may have related to our Linux cloud packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client care staff representatives will be at your service all the time and they will reply to any ticket that you post from your hosting Control Panel within maximum sixty minutes. The response time is guaranteed regardless of whether you have a generic query in regard to your semi-dedicated server or you experience a predicament and you will not have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time of day or night it is, we will be there to lend you a helping hand, as we are available 24 hours a day, 7 days a week, 365 days a year to tackle any billing, technical or general issue. In case you contact us about anything that is within our capability, we will sort it out before we get back to you, which suggests that you will not have to wait for hours or even days while the problem lingers. If there is something that you have to do on your end, we’ll supply you with the necessary info – what possible solutions to try, what steps to take, etc.