If you’ve ever got any queries connected with the web hosting service or if you face a problem with your sites, you will need to contact the web hosting company’s customer support team. It may not matter how quickly they will respond when you've got a general question, but a problem like a faulty script update, for instance, may lead to your website becoming broken or inaccessible online. And the longer you have to wait for the support team to lend you a helping hand, the longer the website will be inoperational. If you offer goods or services online, any downtime will influence your website in an adverse way and you can lose existing or potential clients. A lot of web hosting providers, especially resellers, answer emails and tickets within 24 hours, but in the electronic world this is far too long, as clients will scarcely ever go back to a website that is not working correctly for prolonged periods.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed max response time for any helpdesk ticket that you open or any e-mail that you write is only sixty minutes, even if you contact us during weekends and legal holidays. Regardless of the essence of your issue or question, we’ll help you out momentarily and will provide you with the required info to solve any problem with your websites. The actual reply time normally does not surpass fifteen-twenty minutes, which is the reason why you can just forget about waiting around for hours and hours to get a problem resolved or what is even worse – waiting a whole day only to obtain a response that more info is necessary while nothing’s solved. We’ll offer you assistance in a timely fashion merely because we understand just how invaluable time can be in the dynamic electronic era. The 1-hour reply time guarantee is valid for any technical or billing enquiry that you may have related to our Linux cloud packages.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our client care staff representatives will be at your service all the time and they will reply to any ticket that you post from your hosting Control Panel within maximum sixty minutes. The response time is guaranteed regardless of whether you have a generic query in regard to your semi-dedicated server or you experience a predicament and you will not have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time of day or night it is, we will be there to lend you a helping hand, as we are available 24 hours a day, 7 days a week, 365 days a year to tackle any billing, technical or general issue. In case you contact us about anything that is within our capability, we will sort it out before we get back to you, which suggests that you will not have to wait for hours or even days while the problem lingers. If there is something that you have to do on your end, we’ll supply you with the necessary info – what possible solutions to try, what steps to take, etc.