In case you have ever had a cloud hosting account before or you have dealt with any other online service, you probably know from your own experience that for many things it's better to speak with a live person over the phone than to exchange tickets or e-mail messages. In order to find out more about a service before you decide to order it or if something small-scale needs to be done, for instance, it is really much easier and a lot faster to get it done in real time. When you have the option to speak with representatives by phone, it is also very likely that you're working with an actual website hosting provider, not just a reseller. The type of support that you can get over the phone may differ between different providers - from very general matters to experienced technical support. Typically the majority of suppliers will offer you pre-sales assistance and 1st level telephone support, while more complicated tech matters are resolved through email and tickets.

Phone Support in Cloud Hosting

We know that having the option to consult with a live consultant is rather important, that's why we have three support lines globally (Australia, USA and UK) and you can get in touch with us over the phone for fourteen hours a day. If you consider acquiring one of our Linux cloud packages, for instance, you're able to phone us and learn more about our solutions before you order in order to make sure that we cover all system requirements for your websites. After your order, you can contact us about any kind of sales and billing difficulties you may experience, or receive any type of general or basic tech information you need. We have aimed to find the optimal balance between phone and ticket support, so for strictly technical issues you will have to use the ticketing system, which will help you keep track of the communication and any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server packages that we offer feature live phone support for fourteen hours daily. If you're not sure which package will be suitable for your websites, you want to learn more about the plan's specs or you'd like to have any other info about our services, you have the option to call any of the local phone numbers which we have in the United States of America, the UK and Australia and our support agents will assist you. If you already have an account, you're able to contact us about sales and general issues, although we're usually able to help with a variety of tech issues as well. For entirely technical problems you'll need to take advantage of our in-built ticketing system where the conversation between you and our tech support team will be in 1 place, which is the best option in case the issue can take additional time to be dealt with or it has to be escalated to our system administrators.