The availability of the customer and tech support that a cloud hosting company offers will tell you a lot for the services they supply as well. If you are allowed to use just emails or tickets, you have almost certainly discovered a reseller not the website hosting supplier. When this is the case, you will probably have to wait for a couple of days so as to get an issue resolved since your reseller may not be checking their communication regularly or they may have to consult with the actual website hosting company for extra assistance. If the provider offers you different means of communication with fast response time which are available anytime, they're almost certainly the top provider, not only a reseller. Which means that you will get prompt assistance and quality support because they'll have instant access to the servers where your account will be created. Regardless of the problem - sales or technical, it is always better to have the option to get hold of your website hosting company right away by using your favourite way of communication.

24/7 Customer Support in Cloud Hosting

The customer and technical support services for our cloud hosting packages are round-the-clock, so you can forget about waiting for several days to receive assistance. In case you are not our client yet, you can call us, chat with a consultant or send an e-mail. In case you already have an account, you are able to open a support ticket on top of the other three methods of communication. You're able to select the most suitable way to contact us based on what your location is or what kind of hardware you're using. We can assist you for almost any hosting-related question that you have or issue that you may encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you could open a ticket, but even in such a case the maximum reply time will never exceed one hour.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you choose, you will be able to benefit from our 24/7 tech support services even on official holidays. All your sites will be available at all times and so will we. With a lot of connection options, you will be able to pick the most convenient method to get in touch with us and inquire about our services if you do not have an account yet, or ask for assistance if you're already one of our customers. You can call us, have a chat with a live representative, send an email message or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options feature a one-hour response time warranty, though it rarely takes more than 20 mins to get assistance irrespective of the nature of the problem. Using our customer and technical support services, we are available for you when you need us, not several days afterwards.

24/7 Customer Support in VPS Web Hosting

If you obtain a virtual private server through our company, you can use a couple of different methods of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, we have several local phone numbers in the United States, the UK and Australia plus a live chat service. When you are an active customer and you're looking for help with a technical issue that requires longer time to analyze or resolve, you'll be able to open a support ticket from your billing account or you will be able to send an e-mail message and we will handle the trouble and send you an answer within one hour. The reply time is guaranteed 24/7, including holidays and weekends, however for the vast majority of issues it takes a maximum of half an hour to get assistance. The support service covers your VPS as well as all the pre-installed software it features, so in case you need help with third-party software, you'll be able to check the optional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers Hosting

All dedicated server packages that we offer feature 24/7 support through numerous means of communication and with a one-hour max reply time guarantee. If you want to learn more about the packages or you have some billing or general questions, you'll be able to call one of the local numbers we have around the globe or you could use our live chat support and talk to a live representative. For strictly technical matters which require the help of a tech support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you could send an e-mail, since all these channels are more appropriate to track a particular matter. The answer time for them rarely exceeds 30 minutes, therefore you can forget about waiting for a full day in order to receive support. The support service is available for all the server-related matters, and the pre-installed software. In the event that you need assistance for third-party applications, you may consider adding the Managed Services upgrade that we provide for all packages.