A 60–Minute Ticket Response Guarantee
Each assistance request you send to us will be attended to within maximum 60 minutes. If your support ticket or e–mail needs additional assistance from a server admin, we’ll without delay forward it and leave a comment to inform you that your case is being examined. If you take advantage of the Optional Managed Services package, any of the tasks included there will be carried out at a time that is suitable for you.
An Excellent Customer Care Service
If you require any help using our Web Control Panel or with any of the applications that we’ve preinstalled on the dedicated server on your behalf, don’t hesitate to reach our tech support staff anytime through the ticketing system. Moreover, in case you need assistance managing your dedicated hosting server, you can make use of the Optional Managed Services package, that includes weekly OS updates, problem troubleshooting and installation procedures, server monitoring and restarting procedures, backup hard disk space, etc.
A User–Friendly Help Section
Each Linux dedicated servers hosting package is equipped with our charge–free Web Control Panel, which boasts a fully detailed knowledgebase and a selection of step–by–step video tutorials. Whenever you require assistance while working with the Web Control Panel, just press the Videos or Help buttons located in the top right corner.