A 99.9% Server Uptime
The primary benefit of developing your own cloud hosting platform is that you don’t need to be worried about compatibility – you set up a specific set of software applications in such a manner so as to be compatible with a particular set of hardware elements. The outcome is something much more solid and reliable, as there are much less possible risks of failure. We’ve set up our cloud hosting system using time–tested hardware components and a heavily modified version of Security–Enhanced Linux so as to set up a very safe home for your web sites.
That is why, with each of our Linux cloud packages packages we give you a 99.9% server uptime guarantee. This uptime guarantee is valid for all our datacenters.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we’ve also built our very own internal network in all our datacenters. Everything is based on top–of–the–line hardware parts delivered by Juniper. Moreover, on each single router, we have installed a firewall with an elaborate algorithm that will filter all suspicious requests.
Hence, in each of our datacenter facilities – in our data center in the US, in our data center in the UK, in our data center in FI, in our data center in East Europe as well as in our data center in AU, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all hosting solutions in each and every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. In case you’re not content with our hosting services, or if you consider them insufficient, or if you decide that you should use a Linux VPS web hosting packages instead of a cloud hosting package – you will receive a refund, no questions asked.
All domain name registrations are non–refundable, but you’ll continue to have total control over your domain names even if you cancel your web hosting account with us.
24/7 Technical Support
If you’ve ever been forced to wait for hours to get a response, you’re probably aware of how aggravating this can be, even more so when your website is at stake. That’s the reason why our company offers a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our customer service technicians will be available to you and they will respond to you in less than 60 minutes. And the best part is that their average response time is well under 20 minutes!